Real projects, anonymised at the clients’ request. Each one covers the starting point, what I built and the numbers before and after.
B2B distribution
-32 h/month of order entry typed into the ERP
The process audit found the bottleneck: two people keying orders that arrived by email and PDF into the ERP by hand. A small implementation fixed it in three weeks, and the audit fee was credited.
Logistics software (B2B SaaS)
-120 h/month of manual work in ops and support
An ops and support team spent its days copying data between Zendesk, Slack, Sheets and HubSpot. Three Claude agents now do that work and the team only reviews the exceptions.
E-commerce
140 → 38 active triggers after the clean-up
An online shop whose Zendesk nobody had administered for a year. First we sorted out triggers and views; then we added AI classification and suggested replies on the Extended plan.
Walk me through it on a 30-minute call. I'll tell you whether it can be automated, how much time it would save and where I'd start. No strings attached.